Return & Refund Policy

At LUREA, we are committed to providing high-quality jewelry and an exceptional shopping experience.

If you are not completely satisfied with your purchase, you may request a return under the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and original contents.
• Show no signs of wear or damage.

Items that have been worn, damaged, or altered by the customer are not eligible for a refund.

Defective or Damaged Items

If your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery.

After reviewing your request, we will either send a replacement or issue a full refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

If the return is due to a defective item or an error on our part, LUREA will cover all return shipping costs.

For all other returns, the customer is responsible for return shipping expenses.